Got a Question?
Please check out the FAQ below
We have tried to cover most common questions, so please take the time to look, but if you get stuck don't hesitate to contact us!
Do you ship worldwide?
Yes! We can send all parts listed on our shop anywhere in the world. While we can send anything from cup-holders to wheels to all countries via speedy air freight, larger parts (body kits etc.) might need to be sent by sea freight.
Please note that sometimes due to political or geographic restrictions, some couriers may restrict their services from time-to-time, something which is outside of our control.
How long will my order take to arrive?
This depends on the items that you are ordering, and we try to put as much information as possible with regards to lead times in our product descriptions.
Some products (such as body kits and bumpers) are made-to-order, whereas more popular products (such as interior parts and LED lights) are held in stock and are available for immediate dispatch.
If an item is 'out of stock' you will usually see this on the product page when adding it to your Cart. You will also often see a restocking date, but regardless we will always do our best to keep you updated on your order ETA.
The shipping time also depends on the country that you are located in. Our Courier Shipping option is the fastest, most reliable shipping method that we can offer, while orders sent via Royal Mail shipping will generally take longer to arrive, please note that some services, like Royal Mail, have very limited tracking information, so we do always recommend selecting our Courier Shipping if possible.
What happens if I am a customer based in the EU?
We have worked hard to minimise the impact to our customers shopping from the EU after BREXIT, including setting up a warehouse in the EU which stocks our most popular products!
EU customers are urged to read our BREXIT Information Page to understand how shipping and taxes are handled when using our shop.
Do I need to pay import duties & taxes?
If your Order is being delivered within the UK, you will not be liable for any import duties and taxes as these are already included within the prices displayed when placing your order.
Attention EU Customers: please read our BREXIT Information Page to understand how shipping and taxes are handled when using our shop.
If your order is being delivered to a country outside of the UK, you may be required to pay local taxes and import duties, this is common practice and the amount owed is calculated in accordance with the value of your Goods. All local taxes and import duties are subject to the shipping company, customs, and your local authority's discretion and Street Track Life will not be liable for any charges incurred. Please see our shipping page for more information.
If you refuse to pay the local taxes, import duties, relevant fees, or provide any information that is requested from you by us, the shipping company, customs or your local authority, either directly or indirectly, through us, or you refuse to accept delivery (when the package is not damaged), your order may be automatically returned to us or in some cases destroyed by the shipping company or the customs authority, this will be completely outside of the control and liabilities of Street Track Life;
In the event of your Order being returned to STL, once it has been returned and received in full, you will be given a refund less the original shipping fee that you paid and less any additional charges incurred when the shipment is returned to us (including, but not limited to, return shipping fees, courier handling fees, storage fees, import duties and taxes etc.). If you don’t want a refund and instead wish for your Order to be shipped again to you, you will be required to cover the cost of shipping back to you.
In the case your Order is destroyed, STL will have no liability whatsoever, this means STL will not refund any part of the Order, including Goods or shipping.
Can I amend my order once it has been placed?
Once you have placed an order with us our warehouse team work hard to make sure we promptly pack and process your order, therefore once you are charged we are usually unable to interfere with this process and make any amendments.
If you spot a problem Please contact us as quickly as possible to see what we might be able to do, we will always do our best to help but we ask you to take care when entering your information at the time of order as we might be very limited in what we can do.
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
What if there is a problem with my order?
Our warehouse team works really hard to ensure that our customers receive their order quickly and accurately, but we are still human and mistakes can sometimes happen! If you have an issue with any part of your order please contact us right away and where possible please provide photos of any incorrect or damaged items.
What is your return policy?
Please note that we can only accept items for return once we have spoken with you and agreed to accept the items back from you. If you return anything before speaking with us, we cannot be responsible for any loss or damage and if we are unable to refund the item you will be responsible for the cost of return shipping.
Refunds can only be issued to your original payment method. Shipping is non-refundable.
Please see our Returns page for the full information.
How do I make a return?
You will need to contact us first to make a return. If you have any questions or need assistance, please contact us using this form. Whatever the problem, please let us know - our customer service team will work with you until it's resolved.
You should also check out our Returns page for more information on our refund policy.
What do I do if an item is faulty?
If your item is faulty, please do not dispose of, tamper with, or amend your item(s).
Please contact our customer service team within 30 days of receipt along with your name, order number, and images or videos you can provide of the faulty item(s), so we can support you further. Please DO NOT return the faulty item to us unless told to by our Customer Service team.
Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and we have the right to refuse a refund on these grounds.
If you have any questions that are not listed above or you would like any more assistance please don't hesitate to contact us. We are always here to help!
You can also find more details in our full Terms and Conditions.